Política de Privacidad

We are committed to being transparent about how we collect and process your personal information:

We want you to make informed decisions about how your Personal Data is used and processed. Our website is designed to give you the relevant information you need, through clear methods and procedures, so you always know where you stand.
Where specific details are required, we will provide them at the appropriate time.
We are available to answer any questions and clarify any limitations established by law. You can reach us by email at: info@serenoplazadura.com

Personal data will only be used for the purposes specified in the Policy.

We may process your Personal Data for a range of purposes, including providing the website and connecting you with third-party trading platforms (the "Services"), improving the website, protecting our rights and interests, supporting the maintenance and delivery of the Services, fulfilling regulatory and legal obligations, and carrying out administrative and commercial activities related to the Services.
We also process your Personal Data to better understand your preferences and needs.

To exercise meaningful rights over your Personal Data:

We have the resources and processes in place to support your rights over your personal data. You may contact us at any time to request access to your personal data, have it corrected or deleted, restrict or stop its use for specific or general purposes, or have it transferred to you or a third party. We will handle your request promptly.

Protect your personal data:

While we cannot guarantee the absolute security of your Personal Data, we are committed to employing a range of methods and techniques to keep your Personal Data protected.
Our Privacy and Security Policy is complete.

1. ¿El alcance?

This policy describes the Personal Data the Company collects about individuals, and how it is processed, shared with third parties, protected, and managed.
This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or indirectly through additional information we hold or can reasonably access.
"Processing" refers to any operation involving the use or collection of Personal Data, including its organization, structuring, and storage.
Our services are intended for the general public and are not designed for use by individuals under 18 years of age. We do not knowingly seek or collect information from anyone under 18, nor do we permit such individuals to use our services. If we become aware that we hold information relating to a minor, we will delete it promptly.

2. What personal data do we hold about you?

When you access our Services, service channels, or website, we collect Personal Data. In some cases, we may ask you to provide it directly. In others, we collect it by analyzing how you use our Services or service channels, or through information received from third-party partners.

You are not required to share personal information with the company, and there are no consequences for choosing not to do so.

You are not required to provide personal data. However, withholding it may prevent us from delivering our Services or restrict your access to the website.

4. What Types of Personal Data May We Collect? When you visit our website, we will collect the following personal data from you:

This includes information about your online activity, traffic data (such as IP address, access date, access time, and browser type), language preferences, software error logs, and device details. This information is non-personal and cannot be used to identify you.
Personal Data you provide to us: any personal data you choose to share when connecting to a third-party online trading platform through us.
Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Legal Basis and Grounds for Processing Personal Data

6. Transfer of Personal Data to Third Parties

The Company may share Personal Data with third-party service providers, including hosting and storage providers, IP address information services, and user experience analytics providers.
You may also request that we share specific Personal Data with third-party trading platforms. In such cases, we will share the Personal Data you have provided us with those platforms. Your Personal Data will be subject to their respective privacy policies and may be shared with multiple trading platforms.
The Company may share Personal Data with affiliated entities or business partners to support the development and improvement of products and services offered to clients.
Where necessary to protect the rights or assets of third parties, the Company is authorized to disclose Personal Data to regulatory, local, or other official authorities.
The Company may also share Personal Data with prospective investors, buyers, or lenders — or with any other company within the group — in connection with a merger, restructuring, consolidation, insolvency, or the transfer or sale of assets belonging to the Company or any group entity.

7. Cookies and Third-Party Services

We may use third-party services, such as advertising providers or analytics companies operating on our website. These companies may also use cookies or similar technologies.
Cookies are small text files stored on your device when you visit or access the website. They collect information about your preferences and browsing habits to improve your experience, record your settings, and personalize products and services that may interest you. Cookies are also used for statistical and analytical purposes.
Some cookies we use are session cookies. These are temporarily downloaded to your device and expire when you close your browser. Others are persistent cookies, which remain on your device for a period of time after your browser is closed. Persistent cookies help the website recognize you as a returning user and allow you to navigate back to the site seamlessly.

Tipos de Cookies:

They may be used by us according to their designated purpose:

ONLINE TRACKING NOTICE
This service does not currently support Do Not Track signals.
8. Retention of Your Personal Data

We will retain your personal data for as long as necessary to fulfill the purposes described in this Policy, or for longer periods where permitted by applicable law, regulations, policies, or orders.
We will share your information with third-party trading platforms for a period of 12 months. With your consent, we will continue sharing your data for an additional 12 months.
We periodically review the personal data we hold to confirm it is no longer needed.

9. Transfers of Personal Information to a Third Country or International Organization

10. Personal Data Security We implement appropriate technical and organizational measures to protect personal data against unauthorized access, accidental loss, alteration, or disclosure. Access to personal data is restricted to personnel and third parties who require it to fulfill their responsibilities, and they are bound by confidentiality obligations. We maintain procedures to respond to any suspected personal data breach. Where required, we will notify you and any applicable regulatory authority of a breach. While we apply rigorous safeguards, the transmission of data over the internet is inherently not completely secure. We cannot guarantee the security of data transmitted to our systems; any transmission is at your own risk. Once received, we apply strict controls to prevent unauthorized access. You are responsible for keeping any access credentials confidential. Do not share your password or account details with any third party.

We have implemented appropriate organizational and technical measures to protect Personal Data, including safeguards against accidental or unlawful destruction, loss, or alteration.
We cannot guarantee that Personal Data will remain error-free at all times, nor can we be held liable for intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes Personal Data disclosed due to transmission errors, unauthorized third-party access, or any other cause beyond our control.
Where legal or other obligations outside our control require it, we may be required to disclose your Personal Data to third parties, such as public authorities. We have no control over the security measures applied by those third parties in such circumstances.
Personal Data cannot be transmitted over the internet with complete security. We cannot guarantee the security of any Personal Data you send to us online.

11. Links to Third-Party Websites

Our website may contain links to third-party websites and applications. These external sites and applications are not under our supervision, and we are not responsible for how they collect or process Personal Data. This Policy does not apply to any actions taken through such sites or applications.
Before accessing or using any third-party website or application, review its privacy policy carefully. Exercise caution when sharing any Personal Data with third parties.

12. Changes to This Policy We may update this Policy at any time. When we do, we will revise the effective date at the top of this page. If changes are material, we will notify you through appropriate channels before they take effect. Continued use of our services after any update constitutes acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of any changes.

When accessing third-party websites or applications, read their privacy policies before deciding to use them. Do not share personal data with any third party without reviewing how that data will be handled.

13. Your Rights Regarding Your Personal Information

Usted tiene derecho a solicitarnos que verifiquemos la exactitud de sus Datos Personales, que rectifiquemos cualquier error y que eliminemos los Datos Personales que ya no sean necesarios. También puede restringir el alcance del tratamiento de sus Datos Personales.
Si usted reside en el EEA, consulte esta página:
Estos derechos aplican a la información que usted proporciona en relación con sus Datos Personales. Para ejercerlos, envíe un correo electrónico a la dirección indicada a continuación.
Derechos de acceso
La Empresa puede verificar la exactitud de los Datos Personales que se están tratando sobre usted, y usted podrá acceder a dichos datos.
La Empresa proporcionará una copia electrónica de los Datos Personales que se estén tratando actualmente y podrá cobrar una tarifa razonable por copias adicionales. Los datos se pondrán a disposición en formato electrónico si usted así lo solicita.
El derecho de acceso no debe entrar en conflicto con los derechos y libertades de terceros. Si una solicitud resultara perjudicial para los derechos o libertades de otra persona, la Empresa podrá negarla o limitarla.
Derecho de rectificación
La Empresa tiene derecho a rectificar Datos Personales inexactos. Usted tiene derecho a exigir que los Datos Personales incompletos que le conciernan sean rectificados, teniendo en cuenta la finalidad del tratamiento.
Derecho de supresión
Este derecho es aplicable cuando: (a) los Datos Personales ya no son necesarios para la finalidad para la que fueron recopilados o tratados; (b) usted retira su consentimiento y no existe base legal para el tratamiento; (c) usted se opone al tratamiento de Datos Personales que le conciernan y que se basa en intereses legítimos perseguidos por nosotros o por un tercero; (e) los Datos Personales son tratados de forma ilícita; o (f) los Datos Personales deben eliminarse para cumplir una obligación legal de la Empresa.
Este derecho no aplica cuando el tratamiento sea necesario (a) para cumplir una obligación legal impuesta por el derecho de la Unión Europea o de un Estado miembro; o (b) para formular, ejercer o defender derechos legales.
Restricciones al tratamiento
Si tiene dudas sobre la exactitud de sus Datos Personales, puede solicitar a la Empresa que limite su tratamiento.
Una vez solicitada la restricción, los Datos Personales solo podrán conservarse con su consentimiento, para la formulación, el ejercicio o la defensa de derechos legales, para proteger los derechos de otra persona física, o cuando exista un motivo de interés público significativo dentro de la Unión Europea o de un Estado miembro.
Derecho a la portabilidad de datos
Si el tratamiento se lleva a cabo mediante un sistema automatizado y se basa en su consentimiento o en un contrato del que usted forma parte, tiene derecho a revisar los Datos Personales que ha proporcionado a la Empresa.
Usted puede solicitar que sus Datos Personales sean transferidos directamente desde la Empresa a otro responsable del tratamiento, si ello fuera técnicamente viable. El ejercicio del derecho a la portabilidad no modifica ni interfiere con el derecho de supresión ni con los derechos o libertades de terceros.
Derecho de oposición
Usted tiene derecho en todo momento a oponerse a cualquier tratamiento de Datos Personales que le conciernan y que se base en intereses legítimos perseguidos por la Empresa o por un tercero, incluida la elaboración de perfiles basada en dichos intereses. Si la Empresa estableciera motivos legítimos imperiosos para el tratamiento, solo podrá continuar si estos prevalecen sobre sus derechos, libertades e intereses, o si son necesarios para el ejercicio, la formulación o la defensa de derechos legales.
En relación con el marketing directo, usted tiene derecho en todo momento a oponerse al tratamiento de Datos Personales que le conciernan.
Derecho a revocar el consentimiento
Puede revocar su consentimiento para el tratamiento de sus Datos Personales en cualquier momento. Dicha revocación no afecta la legalidad del tratamiento realizado con anterioridad.
Usted tiene derecho a presentar una reclamación ante la autoridad de supervisión competente.
Puede interponer un recurso ante una autoridad de supervisión establecida por un Estado miembro para proteger los derechos fundamentales de las personas en relación con el tratamiento de Datos Personales dentro de la Unión Europea.
La legislación de la Unión Europea y de los Estados miembros puede limitar sus derechos en relación con sus Datos Personales, conforme a lo detallado en la sección 13.
La información solicitada conforme a los derechos contemplados en la sección 13 se proporcionará dentro del mes siguiente a la recepción de su solicitud. El plazo podrá prorrogarse hasta dos meses si fuera necesario, según la naturaleza y el volumen de las solicitudes. En ese caso, le notificaremos la prórroga y sus motivos dentro del primer mes.
Salvo disposición contraria en la sección 13, la información se proporcionará de forma gratuita. Si la solicitud no estuviera justificada o fuera excesiva, en particular por su carácter repetitivo, la Empresa podrá cobrar una cantidad razonable para cubrir los gastos administrativos o negarse a actuar.
Si existieran dudas razonables sobre la identidad del solicitante, la Empresa podrá requerir información adicional para verificarla.